return policy

The customer as a consumer within the meaning of Law 2251/1994 ("on consumer protection") confirms that:
 - Knows the identity and address of the company as a supplier, since these details are listed above on this website,
- the full cost of the service provided is clearly stated, and, as long as it does not include VAT, this is explicitly and clearly stated, while any additional costs (transportation, etc.) are also clearly stated,
- fully understands and consents to the method of payment, delivery and execution, he has not been asked to pay any amount for communicating with the company
- is fully and thoroughly informed about all characters

essential as well as non-essential, of the products and/or services.

The consumer customer is entitled to withdraw within fourteen (14) calendar days, returning the goods in their original condition, bearing the return costs. This withdrawal must be made by the customer in writing and communicated to STRASS. The merchant must refund the money within 14 days of receiving the cancellation request. However, he may delay refunding if he does not receive the products or receipt for their return. Refunds must include shipping costs paid by the consumer for the purchase

It is clarified that the returned products must not be used, worn, washed, altered or damaged and the tags accompanying the product must be present, exactly as they were when you received it together with the retail receipt or invoice. The store's phone number 2104943508 should still be contacted beforehand to give you instructions

DEFECTIVE PRODUCT

In the unlikely event that the customer receives a defective or damaged product, the store will make every effort to replace it with an identical or similar product at no additional cost. The consumer customer should inform by e-mail or by phone in order to be sent instructions for the return of the product. If the product ceases to be available, it can be replaced with an equivalent product after consultation or a refund. STRASS does not have a warranty policy. It is not responsible for any damage that may occur from normal wear and tear, misuse and destruction when removing the tags.